Privacy Policy

Last Updated: January 1, 2025

ServiceDirect.pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://servicedirect.pro and use our services.

Information We Collect

Information You Provide

We may collect information you provide directly, including:

• Contact information (name, email address, phone number)
• Property information (address, ZIP code, home details)
• Service requests and preferences
• Communications with us or service providers

Information Collected Automatically

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on site
• Referring website or source
• Click patterns and interactions

Information from Third Parties

We may receive information from:

• Service providers in our network
• Analytics providers
• Advertising partners
• Public databases (for property information)

How We Use Your Information

We use collected information to:

• Connect you with qualified local service providers
• Process and fulfill service requests
• Communicate about services and appointments
• Improve our website and services
• Send relevant marketing communications (with consent)
• Comply with legal obligations
• Prevent fraud and ensure security

Information Sharing

We may share your information with:

• Service Providers: Licensed contractors in our network who can fulfill your service request
• Business Partners: Companies that help us operate our services (payment processors, analytics, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

Phone Calls and Communications

When you call the phone number displayed on our website, your call may be recorded for quality assurance and training purposes. By calling, you consent to such recording. Calls are routed to service providers in our network based on your location and service needs.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Deliver targeted advertising
• Track conversions from our marketing efforts

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Advertising

We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to this and other websites to provide relevant advertisements. You may opt out of personalized advertising by visiting the Digital Advertising Alliance's opt-out page.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Opt out of marketing communications
• Opt out of the sale of personal information (California residents)

To exercise these rights, contact us at privacy@servicedirect.pro.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Email: privacy@servicedirect.pro
• Address: [Your Business Address]