Accessibility Statement
Last Updated: January 1, 2025
ServiceDirect.pro is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.
Our Commitment
We strive to ensure that our website is accessible to people with disabilities, including those who use assistive technologies. Our goal is to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Accessibility Features
Our website includes the following accessibility features:
Navigation
- Skip to main content links for keyboard users
- Consistent navigation structure across all pages
- Descriptive page titles and headings
- Breadcrumb navigation for easy orientation
Content
- Semantic HTML structure for proper heading hierarchy
- Alternative text for all meaningful images
- Sufficient color contrast ratios (minimum 4.5:1)
- Text that can be resized up to 200% without loss of functionality
- No content that flashes more than three times per second
Forms and Interactive Elements
- Clearly labeled form fields
- Error messages that identify the issue and suggest corrections
- Keyboard-accessible interactive elements
- Visible focus indicators
- Touch targets of at least 44x44 pixels
Media
- Captions for video content where applicable
- No auto-playing audio or video
- Controls for any media that plays automatically
Assistive Technology Compatibility
Our website is designed to be compatible with the following assistive technologies:
- Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Browser Compatibility
Our website is designed to work with current versions of major browsers including:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
Known Limitations
While we strive for full accessibility, some content may have limitations:
- Third-party content: Some embedded third-party content (maps, videos, advertisements) may not be fully accessible.
- PDF documents: Older PDF documents may not be fully accessible. We are working to remediate these.
- Interactive calculators: Complex calculators may present challenges for some assistive technologies. Contact us for assistance.
Feedback and Assistance
We welcome feedback on the accessibility of our website. If you encounter accessibility barriers or need assistance:
Contact Us
- Email: accessibility@servicedirect.pro
- Phone: ServiceDirect.pro at our main number
When Contacting Us, Please Include:
- The web address (URL) of the content
- A description of the problem you encountered
- The assistive technology you are using (if applicable)
- Your contact information
We will make reasonable efforts to respond within 5 business days and work with you to provide the information or functionality in an accessible format.
Alternative Access
If you are unable to access any content or feature on our website, please contact us. We will provide the information or service through an alternative method.
You can always reach our service team by phone to get connected with a local home service professional.
Continuous Improvement
We are committed to ongoing accessibility improvements. Our efforts include:
- Regular accessibility audits and testing
- Staff training on accessibility best practices
- Incorporating accessibility into our development process
- Monitoring and addressing accessibility feedback
Formal Complaints
If you are not satisfied with our response to your accessibility concern, you may file a complaint with the U.S. Department of Justice, Civil Rights Division, or contact your state's attorney general office.
Additional Resources